Hawkins


Go to content

Warranty & Repairs

Service/Support



CONDITIONS:

Hawkins' support policy is that a standard repair charge per product applies for products manufactured after 2008. Products older than 10 years does not qualify under the standard repair charge policy and a quotation for a replacement product should to be rerequested.

Shipping costs related to any repair to and from Hawkins is for your own account. However, Hawkins will pay the return shipping costs if the product was repaired under the original 2 year warranty.

PLEASE NOTE: Hawkins reserves the right to refuse any repair of a product regardless of age, that has been modified, tampered with, struck by lightning or in a poor condition due to misuse, damage, mishandling, dropping or operating it outside of specification. We advise to contact the repairs department to enstablish that a product is in a condition worth repairing, thus saving you unnecessary shipping costs to and from Hawkins.


Procedure for Warranty Returns/Claims


PURPOSE

To identify the procedure for returning product sold by Hawkins Manufacturing (Pty) Ltd. judged to be faulty for replacement and to ensure that all costs associated with the return are minimised.

POLICY


1. Hawkins Manufacturing (Pty) Ltd. warrants to you, the customer, that the products will be free from defects in materials and workmanship for a two-year period after the date of purchase. If Hawkins Manufacturing (Pty) Ltd. receives notice of such defects during the warranty period, Hawkins Manufacturing will, at its option, either repair or replace products that prove to be defective. Replacement products may be either new or like new. (see: Method below)

2. Hawkins Manufacturing (Pty) Ltd. does not warrant that the operation of the product will be uninterrupted or error free. If we are unable, within a reasonable time, to repair or replace any product to a condition as warranted, you would be entitled to a credit of the purchase price upon prompt return of the product.

3. Hawkins Manufacturing (Pty) Ltd. will pay the return shipping costs pertaining to products accepted under the warranty return policy.

4. Warranty does not apply to defects resulting from:

(a) Modification, adjustments, repairs, tampering or misuse,
(b) Consequential damage to the product,
(c) Improper installation,
(d) Used in unsuitable environments,
(e) Used in applications outside that specified in the scope of the product.

Hawkins Manufacturing (Pty) Ltd. makes no other expressed warranty or condition whether written or oral. To the extent allowed by local law, any implied warranty or condition of merchantability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the expressed warranty set forth above.


METHOD

If a product is considered to be faulty, it should be returned to Hawkins Manufacturing (Pty) Ltd. for rectification. The returned product shall include a full kit of parts. If an incomplete product is returned, or there is no proof of purchase date, then it will not qualify for warranty but as a standard repair.

On receipt of the considered faulty product, compliance with warranty acceptance will be verified and a fault analysis will be carried out. If the product qualifies for a warranty claim it will be exchanged with a working unit (if stocks are available) or repaired to working status within seven days from receipt.

Note:
From 1 March 2009, all plastic products received from a distributor that qualifies for a warranty claim shall be exchanged on receipt of the product. This will accomplish faster return times resulting both good customer relations and gain trust in the product.

CATAGORIES

If the product qualifies under the warranty criteria outlined above, the product will be repaired or exchanged and returned to you. Hawkins will pay the return freight charges.

If the product does not qualify under the warranty criteria outlined above, then a standard repair cost will apply for that particular product. Once repaired the unit will be returned to you via courier and you will be charged for cost of returning the product to you.

You may select to collect the repaired product from Hawkins should you want to avoid incurring courier costs.

An invoice for said repair and shipping cost shall be payable on presentation and the repaired product will be shipped to you after the funds have been received.

REMEDIES & LIABILITIES

To the extent allowed by local law, the remedies in this warranty statement are your sole and exclusive remedies, except as indicated above. In no event will Hawkins Manufacturing (Pty) Ltd. be liable for injury, loss of life, loss or damage to property, data or for direct, special, incidental, consequential (including lost profit or data), or other damage, whether based in contract, tort or otherwise.

This information is subject to change without notice and is provided "as is". Hawkins Manufacturing (Pty) Ltd. shall not be liable for any direct, indirect, special, incidental, or consequential damages in connection with the use of this document or products.


Manufacturers of a range of battery chargers since 1961 | sales@hawkins.co.za

Back to content | Back to main menu